# BackupMaster

> BackupMaster is a backup, restore, and cloning app for Shopify and BigCommerce stores. It gives merchants daily automatic backups, per-item version history, item-level restores, and the ability to clone data between stores. Built since 2017, SOC 2 audited annually, and used by thousands of merchants.

BackupMaster Technologies Pty Ltd is based in Sydney, Australia. The product is sold through the Shopify App Store and BigCommerce App Marketplace. Detailed product behaviour, restore mechanics, coverage matrices, and security details live in the docs site at https://docs.backupmaster.io/. The website at https://backupmaster.io/ covers positioning, pricing, and high-level product information.

## Pages

- [Home](https://backupmaster.io/): Product overview for Shopify — daily backups, version history, item-level restore, store cloning.
- [BigCommerce](https://backupmaster.io/bigcommerce): Product overview for BigCommerce stores.
- [Pricing](https://backupmaster.io/pricing): Shopify pricing tiers from Essentials ($19) through Plus and enterprise volumes.
- [Security](https://backupmaster.io/security): Security overview — SOC 2, Azure hosting, encryption, access controls.
- [About](https://backupmaster.io/about): Company background, history since 2017, location, audit posture.
- [Partner Program](https://backupmaster.io/partner-program): Referral commission and multi-store pricing for agencies and consultants.
- [Contact](https://backupmaster.io/contact): How to reach the team.

## Blog

- [When Shopify shuts your store down: What to do in the first 48 hours](https://backupmaster.io/blog/shopify-store-suspension-recovery): Why Shopify suspends stores and the first 48 hours of recovery.
- [How human error breaks Shopify catalogs](https://backupmaster.io/blog/human-error-shopify-catalogs): Deletions, mis-tagged products, broken SKUs, and how to reduce the risk.
- [How a bad CSV import can break a Shopify store](https://backupmaster.io/blog/shopify-csv-import-failures): A real CSV failure and the practical steps to take before your next import.
- [How third-party Shopify apps break stores](https://backupmaster.io/blog/how-to-vet-shopify-apps): What to check before installing an app and what to do if one corrupts data.
- [How Shopify agencies protect client data](https://backupmaster.io/blog/shopify-agency-data-protection): Data-loss risks agencies carry and how to make protection part of the offering.
- [The four ways a Shopify store breaks](https://backupmaster.io/blog/shopify-backup-strategy-cost): Common failure modes, what each one costs, and what a working backup strategy needs.
- [Why every Shopify store needs a staging environment](https://backupmaster.io/blog/shopify-staging-store-setup): When to use a staging store and how to set one up.
- [Editing Shopify theme code without breaking your store](https://backupmaster.io/blog/editing-shopify-theme-code-safely): A real Liquid edit that took checkout offline and a workflow for safer changes.
- [Shopify store down? A 10-step recovery checklist](https://backupmaster.io/blog/shopify-store-downtime): A practical checklist for the first hour of downtime.

## Legal

- [Terms of Service](https://backupmaster.io/terms)
- [Privacy Policy](https://backupmaster.io/privacy)
- [Refund Policy](https://backupmaster.io/refund-policy)
- [GDPR DPA](https://backupmaster.io/gdpr)

## Optional

- [Documentation](https://docs.backupmaster.io/): Source of truth for product behaviour, coverage, restore mechanics, and operational details.
- [Trust Center](https://trust.backupmaster.io): Security and compliance evidence, including SOC 2 reports.
- [Changelog](https://docs.backupmaster.io/changelog): Product release history.
- [Status](https://stats.uptimerobot.com/MwDQzxIHSg): Live uptime dashboard.