5 min read

Gone in a Flash: When Shopify Unexpectedly Shuts Down Your Store

Published on
December 27, 2023

Are you prepared for the unexpected? No matter how reliable your cloud backup may be, unforeseen circumstances can threaten your business, income, and loyal customer base. When your e-commerce provider lets you down, it could take days to resolve the situation while your store remains closed.

We want to share an inspiring story about one of our clients that illustrates the importance of a comprehensive backup plan. Meet the owner of a sportswear store who faced a major setback but refused to give up. We’ll also provide practical advice on how to prepare for the unexpected and safeguard your business. Additionally, we’ve developed a 10-Step plan for dealing with an unexpected Shopify store closure.

A Sustainable Solution for Kavya's Eco-Friendly Sportswear Store

Kavya had always dreamed of owning her own business. After years of hard work and saving, she finally launched her sustainable sportswear store on Shopify. Her store offered a range of high-quality sportswear for men and women, made from sustainable and eco-friendly materials. She was proud to offer products that were functional, stylish, and aligned with her values of environmental sustainability and social responsibility.

However, Kavya’s dream took a major blow just before a big seasonal promotion. She received a notification that her payouts were on hold while Shopify reviewed her account. After two days, her store was completely shut down. Kavya contacted Shopify support, only to learn that her account was flagged as suspicious and required additional security checks.

Devastated, Kavya feared letting down her loyal customer base and missing out on seasonal sales. But Kavya was resourceful. Remembering her local computer backup, she managed to create a duplicate store in just one day, saving her store’s seasonal income and keeping her customers happy while she waited for her main store to reopen.

Kavya’s story teaches us the importance of being prepared for the unexpected and the value of backups.

Is it common for Shopify stores to be taken offline?

Shopify may take a store offline for various reasons, including suspected non-compliance with consumer protection regulations, potential risks, or signs of fraudulent activity. While more common in newly established stores, even thriving businesses can face closure.

What other reasons can cause Shopify to close a store?

Shopify's Terms of Service state they may suspend or terminate accounts for reasons including suspected fraudulent activity. This can happen for violating policies, failing to comply with terms, breaching laws, or experiencing payment or security issues.

10-Step Plan for Dealing with an Unexpected Shopify Store Closure

  1. Stay Calm: Approach the situation rationally.
  2. Contact Shopify Support: They can provide information and guidance.
  3. Maintain Open Communication: Keep in touch with Shopify’s support team.
  4. Document Everything: Record all communications.
  5. Review Shopify’s Policies: Understand the Acceptable Use Policy and Terms of Service.
  6. Correct Violations: Address any issues immediately.
  7. Pay Outstanding Fees: Resolve any financial issues.
  8. Be Patient: Resolving a store closure takes time.
  9. Seek Professional Assistance: Consult with legal or financial experts.
  10. Communicate with Customers: Keep them informed through social media and emails.

How to Ensure Store Closure Doesn't Threaten Your Business

  • Review Backup Options: Follow the 3-2-1 backup rule and keep multiple copies of your data.
  • Stay Informed: Keep up-to-date with Shopify’s policies and guidelines.
  • Implement a Staging Store: Regularly copy your main store data to a staging store.
  • Diversify Sales Channels: Use multiple platforms to reduce dependency on one.
  • Maintain Accurate Records: Keep track of business operations.
  • Regularly Monitor Your Store: Look out for unusual activities.
  • Use Reliable Payment Processors: Ensure compliance with Shopify’s policies.


Running an online store on Shopify involves challenges and potential risks. By taking proactive measures like maintaining backups, diversifying sales channels, and staying informed about Shopify's policies, you can protect your business. It’s crucial to be prepared for the unexpected to ensure the longevity and success of your online store.

Share this post
Alex Tchórzewski
Customer Engagement and Security Manager, BackupMaster