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Shopify Outage: What to Do When Your Shopify Store Is Down

Published on
December 12, 2023


In the competitive world of e-commerce, maintaining a stable and accessible Shopify store is crucial to your success. However, unforeseen issues like Shopify outages, store closures, or technical glitches can disrupt your operations and harm your hard-earned reputation.

Downtime and store closures can be harmful, leading to lost sales, customer dissatisfaction, and missed opportunities. To protect your business, it’s essential to be proactive in monitoring your Shopify store’s status and promptly addressing any problems.

By staying vigilant and addressing issues promptly, you can minimize the risks of store closure and keep your business running smoothly. Preserve your store’s integrity, and you’ll be better prepared to face any challenges that come your way. Your customers will appreciate the reliable shopping experience, and your business will thrive.

In this article, we mention the common reasons behind store disruptions to help you proactively address them and ensure a smooth shopping experience for your customers. We’ll also share valuable strategies to prevent future downtime and maintain the stability of your Shopify store.

Identify the source of the problem with your Shopify store

If you’ve encountered issues with your Shopify store or facing difficulty accessing your account, it’s crucial to swiftly identify the problem and initiate the resolution process to minimize downtime. Let’s explore various potential scenarios that could lead to store outages and find effective solutions. We highly recommend following the steps below one by one.

1. Check Shopify Status Page

To start, it’s essential to check the status of Shopify itself. Determine whether the platform is experiencing general issues or if it’s specifically affecting your store. Shopify typically sends an email notification if there are any problems or scheduled maintenance. You can also verify the status of the Shopify server by visiting

2. Contacting Shopify Support

This is your direct line to resolving issues with the Shopify store. If you encounter any issues or face challenges with your Shopify store, don’t hesitate to reach out to Shopify support. The support specialists will provide guidance and assist you in identifying the underlying problem, giving you a starting point to resolve it.

3. Explore your steps back

Investigate the timing of the problem. Did it arise after installing a new third-party integration or app? Or was it after making modifications or downloading a new theme? It’s essential to pinpoint the moment when the issue occurred. You might want to try uninstalling or reloading the theme to check if it’s causing the problem. Alternatively, restoring the previous theme using your backups could be a viable solution to troubleshoot the situation effectively.

4. Try out Shopify Test Mode

If your customers or managers are complaining about payment issues, you can use the test mode in Shopify Payments to place a dummy order. This will allow you to gain insights and provide better assistance to your customers.

Frequent causes of Shopify store downtime

Discover the most common reasons why your Shopify store may experience downtime and learn how to effectively resolve them. While some situations require patience, others demand immediate action. Let’s go through the list:

1. This is Shopify down

Here are some of the issues that our customers have faced while working with CSV files, and this list is far from exhaustive:

To start addressing the issue, it’s crucial to rule out any problems with Shopify itself. The platform may encounter temporary downtime due to routine maintenance or more complex issues. Utilize tools like IsItDownRightNow or DownDetector to check its current status. Additionally, explore Shopify reviews and community discussions, including social media, to assess whether other stores are facing similar challenges.

As a Shopify store owner, there are practical measures you can take to reduce the risks associated with CSV files. Often, people overlook certain aspects when working with CSV files due to a lack of awareness. By being mindful of these factors, you can greatly reduce the likelihood of encountering problems when importing CSV files to your website.

As you are aware, if Shopify experiences any outage, your store’s functionality will be impacted, and you’ll need to wait for the resolution. In case the problem persists, consider taking proactive measures to notify your customers about the situation. Transparency can go a long way in maintaining their trust and understanding.

2. Your Shopify domain might not be verified yet

For newly created stores, there’s a specific issue to address. Verify if the email you’re using for your store matches the one associated with your domain. To release your domain, you must confirm its ownership with Shopify. Ensure that the information used to set up your store is accurate and that you have access to your website’s c-panel to make any necessary changes.

3. Data corruption or loss in your Shopify store

If you’ve recently made updates to your store, like adding new products, collections, pages, or making other changes, there’s a chance you may have accidentally deleted a crucial file or code that your page relies on for proper functioning. In such situations, the best course of action is to restore your store from a backup and start the process afresh. Ensure to use a dependable backup service provider to proactively address these human errors. With modern backups, account restoration will be quick and convenient, giving you peace of mind.

4. CSV uploads errors

CSV files are a useful tool for data transfer and loading, but they can be susceptible to errors like corrupted files, column-naming discrepancies, or code mistakes. These issues may occur when performing bulk uploads from a CSV file, potentially causing system disruptions. To avoid such problems, it’s essential to create a backup before uploading any CSV files. Learn more about working with CSV files here.

5. Trouble caused by third-party apps or Shopify theme editing

It is beneficial to enhance your store’s capabilities and improve customer service with third-party apps. However, some apps might not seamlessly integrate with specific Shopify themes, especially older ones, leading to potential downtime. Manual theme edits can also be risky, causing Shopify theme code errors that disrupt your site. If you encounter issues or your website stops functioning, quickly restore a previous version using a backup. Once restored, you can investigate the cause and take advantage of Shopify’s apps and advanced features for a smoother experience.

Setting up a staging Shopify store is an excellent solution. It allows you to conduct all necessary testing and make changes without affecting the live site, avoiding potential issues. This approach ensures security and minimizes risks for your business. Only after successfully passing all checks and tests, you can apply the changes to the main site, ensuring smooth operation and customer satisfaction.

6. Shopify store closure

At times, Shopify may close your store due to concerns related to site security or copyright violations. This situation can occur relatively often. The first step is to contact Shopify support and clarify the reason for your Shopify store closure. Address any violations, if applicable. Ensure you inform your customers and resolve any issues with their orders. As an alternative, you can create a duplicate store to keep your business running while you work on resolving the main store’s problems. To achieve this, you’ll need more than just a backup app; you’ll need one that allows you to download data archives. We explore this complex scenario in detail in another one of our articles.


Ensuring the stability of your Shopify store is vital in the competitive e-commerce landscape. Unforeseen issues like Shopify outages or technical glitches can lead to lost sales and dissatisfied customers. However, by being proactive and taking prompt action, you can minimize downtime and offer a seamless shopping experience.

Stay vigilant by monitoring your store’s status and reaching out to Shopify support when needed. Verify your domain, utilize backups to address data loss, and be cautious with third-party apps and theme edits. Transparency and clear communication with customers can foster trust and loyalty.

Remember to use reliable backup services and leverage available resources to keep your Shopify store resilient. By implementing these strategies, you can confidently grow your business and provide exceptional customer service on the Shopify platform.

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Alex Tchórzewski
Customer Engagement and Security Manager, BackupMaster